If you need to change the operating system, click Change , select your version, and then click Change. If the operating system you want is not on the list, HP does not have drivers for that operating system. Use a different method to download software and drivers. From the list of available software and driver categories, click the category name, and then click Download.
Sometimes there is more than one download available for a component, such as several DVD firmware updates. If this happens, identify the component installed in your computer, and then download the appropriate file. To find the name of a component, search for and open Device Manager. Check for firmware updates from HP or the hardware manufacturer. For software and drivers from the manufacturer : See Getting updates from the maker of the software or hardware.
Restore or reinstall a program that does not work properly or becomes infected with malware. This also works to revert a program to its original version. Check the Microsoft Store. Many of the apps that came preinstalled on your computer are available to download for free in the Microsoft Store app. If a Let's identify your product to get started page displays, select your computer type. Type the model name of your computer, and then click Submit.
From the list of available software and driver categories, find the software or driver. Click the category name, and then click Download. You can find and restore or reinstall original device drivers for your computer with Windows HP recommends installing the latest drivers available from Windows Update. Go to for more information. If you need a previous version of a driver, there might be a link to an older driver in the details.
Do not install BIOS updates from the system board manufacturer's website. Doing so can prevent the computer from accepting an HP System Recovery. Product manufacturers provide technologies used on many HP and Compaq computers. Many hardware component manufacturers have their own website with driver downloads. Find information about your computer hardware from the product specifications for your computer model. Go to the HP Customer Support website, type the computer model number followed by Product Specifications in the Search box, and then press enter.
Click the link to the Product Specifications for your computer. For example, type acn product specifications. Find downloads in the support section. Creative sound cards : Creative Worldwide Support in English.
Realtek sound hardware and codecs : Realtek Downloads in English. This utility provides a quick and easy way to download software and driver updates for HP commercial notebook and desktop PCs. Unless otherwise specified, HP does not support software that did not originally come with the computer. See your warranty for details. Create a recovery disc set. You can restore the computer if compatibility problems occur.
Find the names of the various hardware components on your computer. The most important component is the chipset. It drives many of the onboard components such as network, sound, and even video. Find component names and manufacturers on the product specifications for your computer model. Search for your computer model plus the word specifications at the top of this page. Then, check the manufacturer's website for the driver.
For a list of websites, see the Getting updates from the maker of the software or hardware. If your computer does not have an Internet connection, download the chipset from another computer. For help finding chipsets and other downloads, see the Getting updates from the maker of the software or hardware. After installing the chipset, download and install the latest drivers for any components that are not functioning. For example, your computer makes no sound and it uses Realtek high-definition audio.
Go to Microsoft or Realtek's website to download and install a new high-definition sound driver. If drivers are not available and the hardware component is not working, you might need to replace the component. For example, you changed your operating system from Windows Vista to Linux and a Linux sound driver is not available. To solve this, install a sound card and driver that is compatible with Linux.
Search Windows to find the current version of a driver or application software. Find driver version number : In Windows, search for and open Device Manager. Double-click the name of the component, and then click the Driver tab in the properties window. The Driver Version displayed in the Driver tab may be presented differently by the manufacturer of the device.
For example, the driver version shown in the Driver tab in the graphic is In the list that displays, click the name of the app to view the software version number. If the app does not list the version number, click Advanced options to find and view the software version number. If the app is not available on your computer, download the latest version from the HP Hardware Diagnostics.
The app opens to the main menu. The chipset can drive many of the onboard components such as network, sound, and video. If the driver is not available from HP, you can find the name and manufacturer of the chipset on the product specifications for your computer model.
For a list of websites, see Getting updates from the maker of the software or hardware. If you have an HP printer, scanner, or camera, HP posts software and drivers on the support site for each product. These software and drivers are not included on the computer support pages. That is, you cannot find a printer driver from the software and driver download page for your HP computer.
If a Let's identify your product to get started page displays, select your product type. Type the model name of your HP printer, scanner, or camera, and then click Submit. If your computer is experiencing a problem, a driver update might be available to fix the problem. However, installing software or driver updates does not solve all problems. Production Branch New Feature Branch. Only supported when using Internet Explorer. Learn More. Search for previously released Certified or Beta drivers.
For more information about how to access your purchased licenses visit the vGPU Software Downloads page. Watch a video.
Find your serial number by locating the product label. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command.
Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location. Europe, Middle East, Africa.
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